Comments on: Double Coffee Estonia Declared Bankruptcy

By: Estonian Free Press » Double Coffee Estonia Declared Bankruptcy | Estonia Today

Tue, 24 Nov 2009 02:12:57 +0000

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Mon, 23 Nov 2009 21:29:02 +0000

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By: Giovanni Angioni

Giovanni Angioni — Mon, 23 Nov 2009 20:36:03 +0000

Dear MIke, your place would be warmly welcome then.

I remember myself falling in love with Molly Malones exactly cause they allowed me to pay *after* my drinks and they always cared about my staying there. Something I did not use to care much about before coming here.

Unfortunately, and I witnessed it from some friends-entrepreneurs, even explaining them about service and tips is sometimes not enough. Some people kept the "What do you want?" attitude also when it meant losing money..

By: Mark White

Mark White — Mon, 23 Nov 2009 18:20:19 +0000

I lived in Estonia for 8 years and sampled the local 'Service' in many if not all of the Tallinn 'Places to be seen in'. I encountered the same problem wherever I went, poor service and in most establishments none at all. The thing I found really uncomftable about was the accepted procedure of queuing to order and even worse, paying before you had the chance to show your disatisfaction with either service, or quality of the food and drink, possibly this was the sole reason for doing it back to front.

I love this country, in fact I plan on returning there in the near future to open my own place there. The first thing I shall teach my staff are that 'Tips' are earned and not a certainty, and if the service does not improve, then waiters and waitresses (If they make queuing obsolete) will carry on earning what they deserve.